---
title: "Real-Time AI Monitoring"
icon: "eye"
description: "Watch and control AI conversations as they happen"
---

## What's This?

Real-time monitoring lets you watch AI conversations as they happen. Think of it as looking over the AI's shoulder while it works.

## Key Benefits

<CardGroup cols={2}>
  <Card title="Instant Oversight" icon="eye">
    See every message in real-time
  </Card>
  <Card title="Quick Control" icon="hand">
    Take over instantly if needed
  </Card>
  <Card title="Quality Assurance" icon="check-double">
    Ensure AI responses meet standards
  </Card>
  <Card title="Training Tool" icon="graduation-cap">
    Learn how AI handles different situations
  </Card>
</CardGroup>

## How to Monitor Conversations

<Steps>
  <Step title="Find Active AI Chats">
    Use the AI filter to see ongoing conversations
    <video
      autoPlay
      muted
      loop
      playsInline
      className="w-full aspect-video rounded-lg"
      src="/images/filter.mp4"
    />
  </Step>
  
  <Step title="Open the Monitor">
    Click any conversation to start watching
    <img 
      src="/images/inspect-mode-message.png" 
      alt="Monitoring View" 
      className="w-full rounded-lg"
    />
  </Step>
  
  <Step title="Take Control (If Needed)">
    Simply type a message to take over from the AI
  </Step>
</Steps>

## Best Practices

<AccordionGroup>
  <Accordion title="When to Monitor">
    - New AI deployments
    - Complex customer issues
    - High-value conversations
    - Training periods
  </Accordion>
  
  <Accordion title="When to Take Over">
    - Complex issues arise
    - Customer seems frustrated
    - AI seems uncertain
    - Sensitive topics come up
  </Accordion>
</AccordionGroup>